Frequently Asked Questions (FAQ)

Welcome to our FAQ section! Below, you’ll find answers to the most common questions about our products, services, and policies. If you don’t find what you’re looking for, feel free to contact us.

General Information

  1. What is Zonesun?
    Zonesun, established in 2014, is a leading manufacturer of packaging machinery. We offer a comprehensive range of products and services, both online and offline, with global distribution.
  1. What types of products do you have?
    We offer a wide variety of common packaging machinery, including filling machines, capping machines, labeling machines, sealing machines, cartoning machines, unscramblers, accumulators, case packers, robotic arms, palletizers, and more. We also provide customized packaging solutions to meet the specific needs of our diverse clientele.
  2. Where are you located, and do you ship internationally?
    We are located in Foshan, Guangdong, China. Yes, we ship internationally.  Shipping methods include express delivery, air freight, and sea freight, chosen based on customer requirements and budget.
  1. Can I visit your store to see the machines in action?
    Yes, you are welcome to visit our facility. Our address is: No. 8, Lane 1, Dianbian East Road, Shang'an Nanyue Village, Danzao Town, Nanhai District, Foshan City, Guangdong Province, China. Please contact us in advance to schedule your visit.

Product Information

  1. Do your machines come with a warranty?
    Yes, our machines come with a warranty. Wear parts have a three-month warranty with free replacement. Core components have a one-year warranty with free replacement. Post-warranty maintenance is available at a fee.

Ordering and Payment

  1. What payment methods do you accept?
    We accept all major credit cards and PayPal through our online store. Offline payment via bank transfer (TT) is also available.
  2. Can I order in bulk?
    Yes, we offer discounts for bulk purchases. Please contact our sales team for more information on bulk pricing.
  3. How do I track my order?
    You can track your order status through your order page. You can also track your order here: Track order status
  1. What is your return policy?
    We accept returns within 14 days of delivery for unused and undamaged products. Please visit our Returns & Refunds page for more information. Refund policy

Technical Support

  1. What should I do if my machine isn’t working?
    Refer to the troubleshooting section in the user manual. If the issue persists, contact our support team for assistance. WhatsApp: +86-18924520803. Email: aftersale2@zonesun.com
  1. Can you provide training on how to use the machine?
    Yes, we offer user guides and video tutorials to help you get started. For additional support, contact us directly.
  2. Do you provide replacement parts?
    Yes, replacement parts are available for most of our machines. Contact support for details.

If you have further questions, feel free to reach out via our Contact page or email us directly at info@zonesunautopack.com. We’re here to help!